At EazyGoFlight, we understand that travel plans may change unexpectedly. This Cancellation & Refund Policy explains the general guidelines regarding booking cancellations, modifications, and refund requests made through our services. Please read this policy carefully before making any travel arrangements.
1. General Information
EazyGoFlight is operated by Flightkart UK Limited and acts as an independent travel service provider. Cancellation and refund eligibility are primarily determined by the airline, travel supplier, or service provider associated with your booking. Different airlines and travel providers maintain different cancellation, change, and refund policies. Travellers are encouraged to review all applicable terms before confirming any booking.
2. Cancellation Requests
If you wish to cancel a booking, you should contact us as soon as possible using the contact details provided on our website. Cancellation requests are subject to:
- Airline or supplier cancellation policies
- Fare rules associated with the purchased ticket
- Applicable administrative, supplier, or service fees
- The timing of the cancellation request
Certain bookings may be non-refundable or subject to cancellation charges imposed by the airline or travel provider.
3. Refund Eligibility
Refund eligibility depends on the fare conditions and policies of the airline or travel supplier involved. Refunds may be available in circumstances such as:
- Eligible refundable fares
- Flight cancellations by the airline
- Significant schedule changes where permitted by the airline
- Other circumstances approved by the travel supplier
Non-refundable fares, promotional tickets, and certain discounted bookings may not qualify for a refund.
4. Refund Processing
Where a refund is approved by the airline or travel supplier, processing times may vary depending on the provider and payment method used. Refunds are generally issued back to the original payment method whenever possible. Please note that:
- Processing times can vary between providers
- Supplier fees, service charges, and administrative fees may be deducted where applicable
- We cannot guarantee the timeframe within which an airline or supplier will complete a refund
5. Booking Changes
Requests to modify travel dates, passenger details, destinations, or other booking information are subject to airline and supplier policies. Additional charges may apply, including:
- Airline change fees
- Fare differences
- Administrative processing fees
Not all bookings can be modified after confirmation.
6. Airline Cancellations and Schedule Changes
If an airline cancels, delays, or significantly changes a flight schedule, any available remedies will be determined by the airline's policies and applicable regulations. Where possible, we may assist travellers in communicating with the relevant airline or travel supplier regarding available options.
7. No-Show Bookings
Travellers who fail to check in or do not use their booked travel services may be considered a "no-show" under the airline's policies. In such cases, refunds or credits may not be available, depending on the fare rules associated with the booking.
8. Exceptional Circumstances
Refunds, credits, or alternative arrangements in cases involving extraordinary events, government restrictions, natural disasters, severe weather conditions, or other unforeseen circumstances will be subject to the policies of the relevant airline or travel supplier.
9. Contact Us
For cancellation, refund, or booking-related enquiries, please contact: Flightkart UK Limited, 128 City Road, London, England, EC1V 2NX. Email: info@eazygoflight.co.uk. Phone: 020 8095 0695. We will make reasonable efforts to assist travellers with cancellation and refund requests in accordance with the applicable supplier policies.
